High-Tech Members Require High-Touch Services

  Image source: Article

Image source: Article

Most CUs fall short at producing the high-touch member experience that high-tech innovation requires.

With life moving faster than ever before, I find myself using my mobile phone daily—if not multiple times each day—to send money to my kids, check my account balances, or see what my family is buying after I get an alert on my wearable.

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