From CRM to “Big Data,” why a step back can be a step forward

Are banks in general shying away from technological advances, such as the use of “Big Data” analytics, because the issue is just too complex to get a handle on? Will mobile banking and mobile payments ever become mainstream, and, if so, when?

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A lot of banks can’t afford that kind of research and development and they depend on third parties.

Isn’t one of the arguments that if banks don’t do it, other competitors will?

What is your CU's position on Big Data? Read the article to see what other banks think.